Terms of Service

These Terms of Service ("Terms") apply when you use beldisegno.com or buy from us there. Please read them before you order. Our Return & Refund Policy, Privacy Policy and Copyright Policy form part of these Terms.

1. Who we are

beldisegno.com is run by BelDisegno, a business name registered in Ontario, Canada, operated by its sole owner ("we", "us", "our").

Postal address: 6 Greenbriar Rd, North York, ON M2K 0H6, Canada
Email: support@beldisegno.com

2. Using the site

You must be at least 18, or the age of majority where you live, to create an account or place an order. Younger people may use the site only with a parent or guardian.
Keep your sign-in details to yourself. You are responsible for what is done through your account; tell us straight away if you think someone else has access.
Do not misuse the site: no unlawful use, no attempts to break or get around its security, no harvesting of other people's data, and no creating accounts by automated means or under a false identity.
Automated access. You may not scrape, crawl or copy the site in bulk by automated means, except: (a) search engines and other crawlers that follow our robots.txt; and (b) AI assistants and shopping agents acting for a person, when they use the interfaces we publish for them (described at /.well-known/agent-capabilities.json and /llms.txt, such as our Model Context Protocol server) — within the limits those interfaces enforce. If you let an agent act for you, you are responsible for what it does in your name. An agent can prepare a checkout, but a purchase is made only when payment is completed on beldisegno.com.

3. Orders and payment

We sell two kinds of things: printed products made for you after you order, and digital services, such as artwork created from your photos, paid for directly or with credits. Sections 4 and 5 set out what is specific to each.
Prices and delivery costs are shown, in the currency displayed, before you pay. Where we collect sales tax or VAT, it is shown at checkout. Import duties or taxes that we do not collect may be charged by the carrier or the customs authority when a parcel crosses a border.
Payments are handled by our payment processor (named in our Privacy Policy). We do not see or store your full card number.
Your order is a contract with us once payment is taken and we confirm the order by email. If we cannot complete an order — for example because an item is no longer available, a price was obviously wrong, or the content cannot be produced (section 6) — we tell you and refund what you paid.
We may hold an order for review before production if its payment is flagged as a fraud risk, and cancel and refund it if the payment cannot be confirmed.
There are no subscriptions and no recurring charges on beldisegno.com.

4. Printed products

Made to order. Printed products are made for you after you order, by our production partners, and are not held in stock. Product details such as materials, sizes and care instructions come from the maker of the item; sizes can vary slightly within the maker's tolerances.
Your approval. For a personalised product, you approve a proof before we make it. Please check names, dates, spelling, images and placement carefully: we make the product as approved. Errors in details you supplied or approved are not defects.
Appearance. Colours can look slightly different on screen and in print, and printing placement can vary slightly between items.
Delivery. Delivery times shown on the site are estimates, counted from when we have everything we need from you, including your approval. Items in one order may be made by different partners and arrive in separate parcels. Please give a complete and correct delivery address; we are not responsible for a parcel sent to an address entered incorrectly at checkout.
Ownership and risk pass to you when the item is delivered to you or to a person you name. If a parcel is lost or damaged before then, the Return & Refund Policy applies.
Returns. Personalised items cannot be returned for a change of mind, including in the EU and the UK; other items follow the Return & Refund Policy. Your rights for faulty items are not affected.

5. Digital services and credits

How our digital artwork is made. Our studio designs each style and the instructions behind it; AI image tools then create your artwork from the photo and details you send.
Review. Orders that our team processes by hand — for example, orders from our marketplace shops — are reviewed by our team before delivery. Results of services you run yourself on beldisegno.com are shown to you as soon as they are generated, without a person reviewing them first; if a result is not right, ask us and we will take a look.
Delivery. Digital results are delivered on the site and, where applicable, by email or download link. They stay available for 45 days after delivery; please save a copy.
Credits are bought in packs and used to pay for digital services on beldisegno.com. Credits do not expire and there are no recurring fees. If a generation fails, the credits it used are returned to your balance. Credits have no cash value and cannot be transferred or exchanged for money, except as our Return & Refund Policy or the law provides.
Right of withdrawal. If you are a consumer in the EU, EEA, UK or Switzerland and you agree at checkout that delivery of digital content or a digital service starts immediately, acknowledging that you then lose your 14-day right of withdrawal, that right ends as our Return & Refund Policy explains. Without that agreement, the 14-day right applies in full.

6. Content you send us

You keep ownership of the photos, text, artwork and other material you upload or send ("your content").
Your promise. You confirm that you own your content or have every permission needed to use it as you ask us to — including from any photographer or artist, and from every person shown in it (for a child, from their parent or legal guardian) — and that it is not unlawful, defamatory, hateful, sexually explicit, or an infringement of anyone's copyright, trademark, privacy or other rights.
Our licence. You give us a non-exclusive, worldwide, royalty-free licence to store, copy, resize, edit and process your content (including with the tools described in section 5), and to share it with our production partners and service providers, only as needed to make and deliver your order, support you, and keep the records the law requires. We do not use your content in our marketing or show it publicly without your separate permission.
Our right to refuse. We may decline or cancel any order, or remove any content, that we reasonably believe breaks this section or the law, or that we are not willing to produce. If we cancel a paid order for this reason, we refund it, less the cancellation fee described under "Cancellation fee for material you have no right to use" when that fee applies.
Responsibility for claims. If someone makes a claim against us because content you sent us broke your promise above, you are responsible for the loss this causes us, to the extent the law where you live allows. If you buy as a business, you will indemnify us against such claims, including reasonable legal costs.
Repeat infringers. We close the accounts of, and stop taking orders from, people who repeatedly send material that infringes others' rights. How to report infringement: Copyright Policy.

Customer materials and design review

You must have the rights and permissions needed for the material you ask us to use and for the products and uses you request. Your permission to BelDisegno is limited to receiving, reviewing, adapting as agreed, producing and delivering your request, and using service providers as needed for those purposes. It does not give us an unrestricted right to sell your private artwork to others.

We may pause a request or order, ask for evidence, require an alternative, or decline material that infringes another person’s rights or that we cannot accept under our production policy. Payment, an automated preview, a tool’s moderation result or proof approval does not constitute rights clearance. Changes to the artwork may require a new review.

You can close an unpaid request or request cancellation of a paid order. We confirm cancellation and refund separately. If we cannot fulfil an order because we cannot accept the design, we will refund the amount paid for the cancelled order, less the cancellation fee below where it applies. A request affecting only part of an order requires us to confirm the affected items and refund amount. Where production has already started, we will explain what can be stopped and your available options. These provisions do not exclude mandatory consumer rights.

We may restrict submissions or accounts in response to repeated, substantiated infringement or attempts to evade decisions. We consider the circumstances and any relevant correction or appeal; a raw automated flag alone is not a finding of infringement.

Cancellation fee for material you have no right to use

Every order we make is personalised from the material you send us, and you promise you have the right to use it (section 6). If a paid order is cancelled because that material uses someone else’s copyrighted work, trademark, brand name or logo without permission, whether we cancel it or you ask us to after we have held it for review, we refund what you paid less a cancellation fee.

The fee covers two costs the order caused us that we cannot get back:

the payment processor’s fee on your payment, which the processor keeps when we refund; and
the review of your design, charged at 10% of the amount you paid.

Our refund message shows the fee and how it was worked out. The fee never exceeds the amount you paid. It applies only to orders placed on or after 11 November 2026, and only to cancellations for this reason. It never applies when an order is cancelled for stock, shipping, a fault of ours or any other reason. Nothing in this section limits any right you have under the consumer law of the country or province where you live.

7. Artwork we create for you

Your licence. Once you have paid, you may use the artwork we deliver for your personal, non-commercial purposes — printing it, framing it, giving it as a gift and sharing it on social media — for as long as you like. Commercial use or resale needs our written agreement; ask us.
What remains ours. Our styles, prompts, templates, designs, brand and the site itself remain ours or our licensors'.
Uniqueness and copyright. Because of how our digital artwork is made (section 5), we cannot guarantee that a result is unique — similar images may be created for other people — or that it is protected by copyright, which in some countries does not cover AI-generated material.
Your instructions. You are responsible for the photos, notes and instructions you give us; we follow them as reasonably interpreted.

8. Our responsibility to you

What we never limit. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude or limit — including your statutory rights as a consumer, such as the EU legal guarantee of conformity, the UK Consumer Rights Act 2015 and the legal warranty under Quebec's Consumer Protection Act.
Consumers in the EU, EEA, UK and Switzerland. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care. We are not responsible for loss that was not foreseeable when the contract was made.
Everyone else, to the extent the law allows. Apart from the warranties and conditions that cannot be excluded by law, the site and our products are provided as described, without further warranties; our total liability for any claim connected with an order is limited to the amount you paid for that order; and we are not liable for indirect or consequential loss, or for loss of profit, business or data.
We try to keep the site available and accurate, but we cannot promise it will always be uninterrupted or error-free, and we may change or withdraw features.

9. Governing law and disputes

Please contact us first at support@beldisegno.com; most problems are solved quickly that way.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario may hear any dispute, subject to the following.
Consumers in the EU and EEA keep the protection of the mandatory consumer law of the country where they live, and may bring proceedings in the courts of that country (Rome I Regulation, Article 6; Brussels I bis Regulation, Articles 17 and 18).
Consumers in the United Kingdom keep the protection of the mandatory consumer law of the part of the UK where they live, and may bring proceedings in its courts.
Consumers in Quebec keep the protection of Quebec law, including the Consumer Protection Act, and may bring proceedings before the courts of Quebec. No arbitration clause or class-action waiver applies to them.
Consumers elsewhere keep any protection of the law where they live that cannot be excluded by agreement.
We do not require arbitration, and nothing in these Terms waives your right to take part in a class action where the law gives you one.

10. Changes to these Terms

We may update these Terms. The date at the top of this page shows the last change. The version in force when you place an order applies to that order.

11. Language

These Terms are available in English and in French, and both versions are equally authoritative. If you live in Quebec, the French version is offered to you first. They are also translated into German, Spanish, Italian and Dutch; if one of those translations differs from the English version, the English version applies, unless the law where you live requires otherwise.

12. Contact

Questions about these Terms: support@beldisegno.com, or BelDisegno, 6 Greenbriar Rd, North York, ON M2K 0H6, Canada.